The cloud collaboration market is absolutely booming. While 2020 has been hard on many, working from home has sparked a growing interest in productivity tools in general, and in knowledge management products in particular. That’s understandably required when you can’t just look up from your desk and ask your co-worker to email you that document you’re looking for.

I created this overview as an orientation for people looking to make sense of the content and know created in their organization. It is comprehensive, but by no means exhaustive. I sometimes disregarded nuances in the name of simplicity, or neglected detail…

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‘Tools That Work’ is a new blog by TagBox, a content management platform for teams. On top of being published on this blog, selected posts will be added to our email newsletter with over 10,000 subscribers, and published on all social platforms.

We all know search. You have some entity (say, songs), which might have one or more attributes (name and album), and you search through them. But what when you’re not just searching for songs, but also for artists, playlists, or Genres?

You might build a separate search field for each entity, or you might combine them all into one input field. This is known as omni-search.

Omni-search is one of those features that can completely change the UX of a product. Since almost every product has search functionality, it’s definitely worth understanding the Omni option in depth. However, since search is, on the surface at least, a mear input box with a results dropdown, it seems deceivingly simple. I assure you, it is not.

I personally love omni-searches in products I use, and I’ve built a few of these myself. Doing…

It’s the early 1900’s. Henry Ford is hard at work building a form of transportation, faster than horses. After consulting with a few customers, he decides to stick an electric-powered propeller on the horse’s rear end. The horse speeds up, people get to cheaply upgrade their existing transportation solutions, and Ford becomes rich. Everybody’s happy. Well, maybe except for the horses.

The famous quote “If I had asked people what they wanted, they would have said faster horses” might be wrongly attributed to Ford, but the moral applies.

It’s 2007. The iPhone has just been announced, there’s this new thing…

In this post, I’ll describe why PMs should start thinking about test automation, and how you can set them up in a matter of days.

Let’s get one thing out of the way real quick: should product managers be concerned with test automation? We already have so much on our plates, so why add QA and test automation to an already impossible list of tasks?

The answer is — you shouldn’t, not if you don’t have to. It’s definitely best to leave code testing and automation to dev. …

Impossible structure

tl;dr: this is a quick tip on how to get your folder structure from Google Drive without giving permission to any 3rd parties. The whole thing shouldn’t take more than 5 minutes.

The Google Drive folder structure can become very complex, very quickly, making it impossible to manually extract your folder structure.

First — why would you want to do that? Well, there are a few reasons:

  • for training new employees
  • for re-organizing your existing content
  • for migrating your content to a new drive

There are many 3rd party solutions and Google Sheets add-ons that will let you do that…

Over the past month or so I’ve interviewed about 15 product management candidates. There’s a TON that has been written about how to prepare for such interviews; There’s an equal amount of unwritten information about how to conduct them.

All I’ll offer here is one interviewer’s thoughts on one particular (but popular) type of interview — the Product Sense exercise (a.k.a. product design). It is by no means the only type of exercise, nor is it a one-size-fits-all. …

During my 8 years in product management, I’ve taken roughly 10 products from idea to market. It is never an easy task. Most of my MVPs were not quite as fast as they were furious.

The processes of building an MVP and market validation are described with detail and with brilliance in many books, with “The Lean Startup” at the top of that list, but there is one part I felt they don’t touch on enough: the wow factor.

It’s counterintuitive, since “minimum” and “wow” don’t seem to fit together. So I’ll take the next 800 words or so to…

In most posts, people give advice based on their successes. This is not one of those posts. This is the story of how I completely botched what I thought was a pretty straight-forward feature. It definitely taught me some lessons, so I thought I’d share it with you.

What is an MFA?

Multi-factor authentication via a code received on your phone
Multi-factor authentication via a code received on your phone

A multi-factor authentication (or MFA) is that naggy little thing when an app sends you an email, SMS or calls you to just make sure it’s really you. As a product manager, multi-factor authentication is not a feature you ever really want to develop, but it is a feature you sometimes need…

As product managers, we need to handle more feature requests than humanly possible. I mean that quite literally. We have limited capacity for handling information, and when we try to handle more than we can, we often just choose the latest or loudest input. In this post, I’ll share my approach to managing inputs, and recommend some tools and methodologies to help you do that more effectively.

Before you prioritize

Every trip requires a destination. Before you start prioritizing features, make sure you have two things: a vision for your product, and a strategy for how to get there.

This vision for the…

Guy Barner

A Product Manager with time to spare. Working on a super cool new project, visit us at

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